Top 5 Questions

1.	How do I check my pending/shipped orders?
2.	A title is not listed on your website, can you get it in stock?
3.	How do I change my details/preferences?
4.	Will your DVDs work in my country?
5.	When do you charge my credit card?

Information

EzyDVD Newsletter

Shipping

Shipping Destinations

Int. Shipping Info

F.A.Q.

Changing Your Details

Region Information

We listen and respond to all your queries promptly. Please advise us if there is anything we can do to make your online visit better. Our office hours are 9:00am to 5:30pm AEST Monday to Friday.

To help serve you better, we have compiled answers to some of the more frequently asked customer service questions for your quick reference. Check here for more info!

Product Enquiries

We always endeavour to have correct product information regarding subtitles, languages, audio specifications, special features etc. Generally speaking, if this information is not listed on our site then it is currently unavailable to us.

If you are looking for a particular title, please perform a Quick Search or alternatively a Power Search to find it on our site. If the title cannot be found, you may want to check our FAQ page for a list of search tips. If your query still remains unfulfilled then unfortunately the title is most likely unavailable in Australia and we are therefore unable to supply.

As the information on our site is as up-to-date as possible, we are regrettably unable to provide further product or release details on items not listed on our site. For all other enquiries, please direct your questions to: (Please do not duplicate your request to any other email address on this site.)

Cancellations

All online orders can be cancelled at any time prior to dispatch via the order management tools present in the 'Orders Pending' section of the User Options page.

For offline orders you may either email or call us on (08) 8301 8900. It is imperative that you allow 48 hours notice prior to shipping to guarantee offline order cancellations.

Direct all enquiries to: (Please do not duplicate your request to any other email address on this site.)

Declined Orders

Please direct all enquiries about declined orders to the following: (Please do not duplicate your request to any other email address on this site.)

Returns / Faulty Discs

If you have a faulty disc, please check here first.

Direct all your enquiries to (Please do not duplicate your request to any other email address on this site.)

Shipping

Your confirmation shipping email now provides all relevant information regarding your shipment -ie: date, consignment information (where applicable). Should you require any further information about your shipped order, please contact us. International customers, please check here if you believe your parcel has been delayed.

Direct all your enquiries to (Please do not duplicate your request to any other email address on this site.)

General Enquiries

If your enquiry does not relate to any of the above, please check our FAQ page. Alternatively you can contact us at the following address.

Direct all your enquiries to (Please do not duplicate your request to any other email address on this site.)

Webmaster

Direct all your technical enquiries or difficulties to (Please do not duplicate your request to any other email address on this site.)

Offline Contact Information:

Postal Address:	EzyDVD PO Box 701 Marleston SA 5033 South Australia
Sales Hotline:	1300 666 072 (9:00am to 5:30pm AEST Monday to Friday)
Phone:	+61-8-8301-8900 (9:00am to 5:30pm AEST Monday to Friday)
Fax:	+61-8-8301-8999 (24 Hours)
ABN:	21094555674

Personal Shoppers Welcome

EzyDVD has a number of 'bricks and mortar' stores Australia wide, with many more exciting new developments planned for the future. Click here for up-to-date store information, contact details and upcoming store locations. For information regarding franchise opportunities, please click here.