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How can I view my orders Pending/Shipped?
To view a list of pending and shipped orders, simply log onto our site and click the 'Orders Pending' and/or 'Orders Shipped' buttons on the User Options page. On the 'Orders Pending' page we provide some order management tools where you may alter your order dispatch method, delete items from your order or delete your order altogether.
What credit cards does EzyDVD accept?
All major credit cards including Visa, Visa Debit, MasterCard. We regret to advise we do not accept Visa Electron, Switch, Diners Club or debit cards. Please note that we no longer accept payments via American Express or Bankcard.
I don't have a credit card, are there other payment options?
EzyDVD also accept online orders via PayPal. Offline payment options are also available. Click here for more information.
Please note:
- If paying by Money Order or Direct Deposit, payment must be received by us prior to goods being dispatched.
- Unfortunately the Money Order option is not available to international customers.
- For international customers a $7.50 surcharge applies to payments made by direct deposit.
When do you charge my credit card / PayPal account?
We charge your credit card or PayPal account at the time we process and dispatch your order. The advantage of this is that you can safely place pre-orders with the knowledge that you will not be charged in advance. NOTE: If you intend using multiple credit card numbers on various orders, you will need to advise us as often orders are combined in an effort to reduce your freight costs.
Click here for more information regarding PayPal.
My order has been declined, what does this mean?
Should you receive a declined order notification this means that your bank has rejected our request to debit your credit card for a number of possible reasons. Some of these include: incorrect expiry date, insufficient funds, cancelled card or other. If this occurs we are unable to process your order and will consequently contact you via email with instructions on how to proceed further. Please check here for further information.
Why can't I find the title I want?
Our database is updated on a daily basis and is as accurate and up-to-date as the information provided to us. If you search for a title and it doesn't appear, then chances are that it's currently not available on DVD in Australia. As it is illegal to import DVDs from other regions for re-sale, we are unfortunately unable to accomodate such requests. Hundreds of new DVDs are released every month, so please check our site regularly for updates.
Can EzyDVD source DVDs from overseas?
Simply the answer is no. It's an infringement of copyright for us to deal with product that is not legitimately sourced by it's rightful copyright owner in Australia.
Will your DVDs play in my country?
Australian DVDs are formatted in PAL and encoded for Region 4 unless stated otherwise on our website. You may notice that some discs have multiple zones ensuring playability in other countries, providing your DVD player and television are both PAL compatible. Please refer to each individual item's page for this information and the next topic for details on region encoding.
What are the "regions"?
A security system introduced to DVD at the request of Hollywood's major studios to ensure that DVDs released and sold in one region will not play on DVD machines in other regions. Movie distributors therefore maintain control over release dates of their films, as well as enabling discs to be produced that conform to different censorship laws, language and subtitle requirements. When a DVD disc is manufactured, a region code is applied at the authoring stage such that the final disc will play only on those players distributed in the designated world region.
There are 8 region codes in use throughout the world:
Region 1 - Canada, United States, U.S. territories, Bermuda
Region 2 - Europe, Western Asia, Egypt, Japan, Lesotho, South Africa, Swaziland, British overseas territories, French overseas territories, Greenland
Region 3 - Southeast Asia, South Korea, Hong Kong, Macau, Taiwan
Region 4 - Australia, New Zealand, Oceania, Central and South America, Caribbean, Mexico
Region 5 - Africa, Central and South Asia, Belarus, Mongolia, North Korea, Russia, Ukraine
Region 6 - Mainland China
Region 7 - Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and "media copies" of pre-releases in Asia)
Region 8 - International venues such as aircraft, cruise ships, etc.
Additionally, DVDs may be encoded as Region 0, or Region All, which means that they are compatible throughout regions 1-6. Similarly, some DVDs region encoding may be listed as 1,2,3,4,5,6 which also indicates compatibility in all regions.
Blu-ray discs are also region encoded, with the regions being as follows:
Region A - Americas, East and Southeast Asia, U.S. territories, Bermuda
Region B - Africa, Europe, Australia, New Zealand, Oceania, Middle East, Netherlands, British overseas territories, French territories, Greenland
Region C - Central and South Asia, Mongolia, Russia, China
Some Blu-ray discs may also be multi-region, ie A, B and C, which means they are compatible in all regions.
Our website will list all the regions a particular DVD or Blu-ray title is compatible with. Regional codes are optional for the makers of DVD & Blu-ray discs themselves. The encryption system on each disc is the same which leads to the next question.
My disc won't work!
Quite often the cause of this can be due to discs that have been handled incorrectly (ie. fingerprints or scratches on the read surface, discs forceably removed from their casing causing cracks). It is most unusual for a disc to be faulty in any way when manufactured. There are rare instances of faulty batches which usually result in product recalls. It is therefore imperative that you check for any of these problems before contacting us.
Occasionally discs have been found to not be compatible with certain DVD players which is why we encourage our customers to firstly check any problem discs on another brand of player.
In the case of Blu-ray discs, a dedicated Blu-ray player (such as the PlayStation 3) is required to play discs of this format.
Failing the above, please refer to our Returns Policy information.
I have forgotten my user name/password.
Click Here to have your login details sent to you via email. Should you not receive a reply, it is possible that you have opted to have this function disabled in which case you will need to contact us.
How do I change my details?
To update your contact details and edit your preferences, simply log on to our site and click the 'User Options' button that will appear. Be sure to click 'Save Preferences' once you have completed any changes.
Will DVDs play on my computer?
Generally speaking all DVDs play back on your home computer or laptop provided you have a DVD-ROM drive which is compatible with the region encoding of the disc. Most computer monitors will display both the NTSC and PAL signals. We do however advise you check your manual for verification before you proceed with purchase of DVDs.
Why is my DVD not shrinkwrapped?
Unfortunately not all distributors shrinkwrap their product, however we guarantee that all product shipped from our distribution centre is brand new. We place a disclaimer on each product page for stock from any distributor that may not shrinkwrap their discs.
Can't Find An Answer?
If you can't find an answer to your question on this page or our F.A.Q., please visit our Contact page for information on how to reach us.
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